Policy
Shipping Policy
Products that are online and available in stock and are ready to be dispatched from our HQ on the date of purchase.
Any product that has a ‘PRE-ORDER’ option will take 3-4 days in production and once complete will be out for shipment.
Dubai & UAE Delivery
Same-Day Delivery Order before 3pm and receive your Deme Studio pieces within 2 hours. Available in Dubai only.
Next-Day Delivery Order before 10pm and your order will arrive the following day. Available in Dubai only.
GCC Delivery Orders to other GCC countries (outside Dubai/UAE) are delivered within 3–5 working days from the date your order is placed.
UK Delivery
DHL Express International
Delivery to the UK takes 3–5 working days from the date your order is placed.
International Delivery
Rest of World
For all other international destinations, delivery takes 3–5 working days from the date your order is placed via DHL Express.
All delivery timeframes begin from the date of order confirmation. Delays may occasionally occur due to bank holidays or customs processing for international shipments, which are outside of Deme Studio's control.
Returns Policy
We will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise in its original packaging with fully intact security ribbons present, within (7) days of the original purchase date. Please ensure you take care when trying on garments; do not wear perfumes, deodorants, body lotions or makeup. Items that are damaged, altered, worn or cleaned will also not be accepted and will be returned to the customer. We're unable to accept returns for any swimwear where the hygiene seal has been removed.
At Deme Studio we do not cover the costs of the return shipping and this is down to the customer. If you happen to return any of our garments please ensure you complete the returns form. To retreive the form contact HQ via the contact page or Instagram. If you have any queries please don't hesitate to get in contact with us.
When sending your exchanges/returns to our headquarters please use recorded insured delivery as we will not be held responsible for any loss of parcels in transit. Please allow up to 5 working days for your refund to be seen in your bank account.
Please note we have a no returns policy on our sale items.